TrueNorth Goods operates this website. Throughout the site, the terms “we,” “us,” and “our” refer to TrueNorth Goods, a brand of Belvoro Group LLC, a company registered in New Mexico, USA. TrueNorth Goods offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein. These Terms of Service apply to all users of the site, including users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on WordPress and uses WooCommerce for e-commerce functionality. This platform allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction (including copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature.
A breach of any of these Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is for general information only. Any reliance on it is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part) without notice. We are not liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online. These may have limited quantities and are subject to our return and refund policy.
We attempt to display colors and images accurately but cannot guarantee your monitor’s display.
We may limit sales of products to specific persons or regions. All descriptions and pricing are subject to change without notice.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse or cancel orders at our discretion, including for suspected fraud or misuse.
You agree to provide current, complete, and accurate purchase and account information. Promptly update any changes to your email, payment methods, or billing info.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. Use is at your own risk. New tools or Services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our site may link to third-party websites. We are not responsible for their content, policies, or practices. Review third-party policies before engaging in transactions.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You grant us rights to use any comments or suggestions you provide. We are not obligated to maintain them in confidence or compensate you.
You agree that comments will not violate any third-party rights, contain harmful code, or be unlawful.

SECTION 10 – PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

We may correct errors or update information without prior notice. Reliance on site content is at your own risk.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for unlawful purposes, to infringe rights, distribute viruses, collect data without consent, spam, or interfere with security features. Violation may result in termination of your account.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free service.
Belvoro Group LLC and affiliates are not liable for damages arising from the use of the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Belvoro Group LLC and affiliates from any claims, damages, or liabilities arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision is found unlawful or unenforceable, it will be severed, and the remaining provisions remain in effect.

SECTION 16 – TERMINATION

We may terminate these Terms at any time for violations. Obligations incurred prior to termination survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any policies posted on the site constitute the entire agreement between you and us.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of USA.

SECTION 20 – RETURNS & REFUNDS

We have a 90-day return policy. Items must be unworn, unused, with tags, and in original packaging. Contact us at contact@tngoods.shop before returning items.

Return Address (after confirmation):
Belvoro Group LLC
8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico, 87113, USA

Refunds will be processed within 10 business days using the original payment method.

SECTION 21 – CONSUMER COMPLAINT – FAULTY PRODUCT

In case the goods purchased from us turn out to be defective, you have the right to make a claim.

Regarding the defect, you can demand:

-Replacing the item with one that is free of defects,

-Removing the defect,

-Price reduction,

You can report a complaint, but the time for submitting a complaint cannot end before the expiry of the item’s warranty period.

Your complaint will be considered (responded to) within 15 days from the date we receive your complaint notification.

Please do not send your purchase back to us before you send us an email regarding your complaint notification: 

contact@tngoods.shop

To ensure the quick processing of your return, please confirm the return facility address with our customer service at contact@tngoods.shop. After that, please send the package via courier and provide us with the tracking number.

Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase): 8206 LOUISIANA BLVD NE, STE A 6010, ALBUQUERQUE, NEW MEXICO, 87113, USA

SECTION 22 – CONTACT INFORMATION

Questions about these Terms should be sent to contact@tngoods.shop.