Last updated: 25 Dec, 2025

This Privacy Policy describes how TrueNorth Goods (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tngoods.shop (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and how we use it varies depending on how you interact with us.

In addition to the uses set out below, we may use your information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

What Personal Information We Collect

Information We Collect Directly from You

Information you submit to us through the Services may include:

  • Contact details such as name, address, phone number, and email
  • Order information including billing address, shipping address, and payment confirmation
  • Account information such as username, password, and security questions
  • Customer support details you provide when contacting us

You may choose not to provide certain information, but some features may not be available without it.

Information We Collect About Your Usage

We may automatically collect information about your interactions with the Site (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

  • Device and browser information
  • IP address
  • Pages visited and actions taken on our Site

Information We Obtain from Third Parties

We may obtain information from third parties, including:

  • Service providers who support our Site and Services (e.g., payment processors, analytics providers)
  • Advertising partners and platforms that help deliver relevant ads

All information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: Process payments, fulfill orders, manage accounts, arrange shipping, and facilitate returns or exchanges.
  • Marketing and Advertising: Send promotional communications and show relevant advertisements.
  • Security and Fraud Prevention: Detect, investigate, and prevent fraudulent or illegal activity.
  • Communicating and Improving Services: Provide customer support, respond to inquiries, and enhance our website functionality.

Cookies

We use cookies to improve your experience on our Site, remember your preferences, analyze usage, and provide personalized content and ads. You may manage or disable cookies through your browser settings, but some features may not work properly if cookies are blocked.

Our Site also recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain uses of your data, including targeted advertising.

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers performing functions on our behalf
  • Business and marketing partners for advertising purposes
  • Affiliates within our corporate group
  • Legal authorities, as required by law

We do not sell sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

The Services are not intended for children under 16. We do not knowingly collect personal information from children. If a child’s data is collected, you may request its deletion.

Security and Retention

While we take reasonable measures to protect your data, no system is completely secure. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights including:

  • Accessing, correcting, or deleting your data
  • Withdrawing consent to process data
  • Opting out of sale or sharing for marketing purposes
  • Restricting processing or appealing decisions
  • Data portability

We will not discriminate for exercising these rights and may require verification of identity.

International Users

Your information may be transferred and processed outside your country. For EU residents, we comply with GDPR and offer rights to access, rectify, erase, or restrict processing of personal data.

Contact Information

Questions about this Privacy Policy can be sent to us at contact@tngoods.shop.