Thank you for shopping at TrueNorth Goods, operated by Belvoro Group LLC.

We stand behind the quality and usefulness of the products we offer. That’s why every eligible purchase is backed by our 90-Day Money-Back Guarantee. If your order doesn’t meet your expectations, arrives damaged, or isn’t as described, we’ll work with you to make it right.

90-Day Money-Back Guarantee

Your satisfaction comes first.

If, within 90 days of delivery, you feel that a product did not meet your expectations, simply contact our support team. We aim to keep the process straightforward and fair.

To request a refund:

  • Email contact@tngoods.shop or reach out through our Contact Form
  • Include your order number and a brief explanation
  • Once approved, your refund will be processed promptly

This policy is designed to give you enough time to evaluate your purchase with confidence and without unnecessary risk.

Eligibility for Returns & Refunds

Returns and refunds are accepted for items purchased directly from tngoods.shop, provided that:

  • The request is submitted within 90 days of delivery
  • Proof of purchase is provided (order confirmation or receipt)

Eligibility may vary depending on the product type and condition.

How to Return or Request a Refund

  1. Contact Us
    Email contact@tngoods.shop with your order number and reason for return or refund.
  2. Review & Instructions
    Our support team will review your request and provide the next steps.
  3. Refund Processing
    Once approved, we will initiate the refund to your original payment method.

Damaged or Defective Items

If your order arrives damaged or defective, we apologize for the inconvenience.

Please follow these steps:

  • Contact us within 7 days of delivery
  • Email contact@tngoods.shop with your order number and clear photos of the damaged or defective item

Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.

Return Shipping Costs

  • Damaged or defective items:
    If an item is confirmed to be defective or damaged during shipping, return shipping costs will be covered by us when applicable.
  • Other returns:
    Return shipping costs may be the responsibility of the customer unless otherwise stated.

Exchanges

We offer exchanges when possible, subject to availability and the following conditions:

  • Exchange requests must be submitted within 60 days of delivery
  • Items must be in their original condition unless defective
  • If the replacement item is unavailable, we may issue a refund or store credit

To start an exchange, please contact contact@tngoods.shop.

Changing a Shipping Address

If you need to change your shipping address, please contact us as soon as possible at contact@tngoods.shop.
Address changes can only be made before the order has shipped. Once dispatched, we are unable to modify delivery details.

Order Cancellation Policy

If you wish to cancel an order, please contact us immediately after placing it.

  • Orders that have not yet shipped may be canceled and refunded
  • Once an order has been processed or shipped, it can no longer be canceled

Refund Processing Time

Once your return or refund request is approved:

  • Refunds are issued to the original payment method
  • Processing typically takes 5–10 business days
  • Additional time may be required depending on your bank or payment provider

If more than 15 business days have passed since approval, please contact us for assistance.

Contact Information