Satisfaction

Q: What if the product doesn’t work for me?
Your satisfaction comes first. That’s why we offer a 90-Day Money-Back Guarantee on eligible purchases. If a product doesn’t meet your expectations for any reason, simply contact us within 90 days of delivery and we’ll guide you through the refund process. No unnecessary steps. No hassle.

Purchases & Deliveries

Q: Why buy from TrueNorth Goods?
At TrueNorth Goods, we focus on practical products that solve real everyday problems. Instead of chasing trends, we carefully curate items based on usefulness, reliability, and value. Our goal is to help customers make confident purchasing decisions with clear policies, fair pricing, and dependable support.

Q: Do you offer free shipping?
Yes. Free standard shipping is automatically applied on orders over $100 within the United States.
Orders under $100 are subject to a small flat shipping fee, which is clearly shown at checkout.

Q: Do you ship internationally?
Currently, we ship only within the United States. International shipping is not available at this time.

Q: How long will it take for my order to be delivered?

  • Order Processing: 1–3 business days (Monday to Friday)
  • Shipping Time: 2–5 business days after shipment, depending on your location

Once your order ships, you’ll receive a confirmation email with tracking details.

Location & Product Information

Q: Where are you located?
Our company is legally registered in the United States at:
8206 Louisiana Blvd NE, STE A 6010, Albuquerque, New Mexico 87113.

Q: Where do your products come from?
Our products are sourced from trusted suppliers and manufacturers. Each item is selected based on quality, functionality, and reliability, and may originate from different locations depending on the product.

Order Tracking & Incomplete Orders

Q: How do I track my order?
Once your order ships, you’ll receive an email containing your tracking number. Tracking information usually becomes active within 24 hours and allows you to monitor delivery through the carrier’s website.

Q: My order is incomplete. What should I do?
If you ordered multiple items, they may ship separately. If an item is missing after 3 business days, please contact our support team and we’ll assist you.

Package Delivery

Q: Will my package be hand-delivered?
Most packages are delivered to your mailbox or doorstep. If delivery is unsuccessful, a notice may be left by the carrier with instructions for pickup or re-delivery.

Q: Can I change my shipping address after placing an order?
If your order has not yet shipped, we may be able to update the shipping address. Please contact us as soon as possible. Once an order has shipped, address changes are no longer possible.

Returns & Cancellations

Q: How do I return an item?
To start a return, email us at contact@tngoods.shop with your order number and a brief explanation. Our team will provide the next steps based on your eligibility.

Q: Can I change or cancel my order?
Orders can only be modified or canceled shortly after purchase. Please contact us immediately. Once an order has shipped, it cannot be changed or canceled.

Damaged or Lost Orders

Q: What if my order arrives damaged or is lost?

  • Damaged items: Contact us within 7 days of delivery, including photos of the damage. We’ll assist with a replacement or refund.
  • Lost items: If tracking shows “delivered” but you haven’t received your package, contact us so we can investigate with the carrier.

Payment

Q: What payment methods do you accept?
We accept major payment methods, including:

  • Apple Pay
  • Google Pay
  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)

All payments are processed securely through our checkout system.

Q: Is my payment secure?
Yes. All transactions are encrypted and processed through secure, PCI-compliant payment providers. We do not store or have access to your full payment details.

Privacy & Data

Q: Do you sell or share my personal information?
We do not sell your personal information. Limited data sharing with third-party services may occur for operational, analytics, or advertising purposes in compliance with applicable privacy laws. You can learn more in our Privacy Policy.

Need Additional Help?

Q: How can I contact your team?
You can reach us at contact@tngoods.shop or through our Contact Us page.

Q: What are your response times?
We aim to respond within 24 business hours on weekdays.

Q: What are your working hours?
Monday to Friday, 9:00 AM – 5:00 PM (EST).

Our Full Contact Information