Thank you for shopping at TrueNorth Goods, operated by Belvoro Group LLC. We are committed to providing a reliable and transparent shipping experience, ensuring your orders are processed efficiently and delivered as smoothly as possible. Please review the information below to understand how we handle order processing, shipping, and delivery-related issues.

Order Processing Time

We aim to process all orders promptly.

  • Orders placed Monday to Friday between 9:00 AM and 5:00 PM (EST) are typically processed within 1 to 3 business days.
  • Orders placed on weekends or U.S. public holidays will be processed on the next available business day.

Processing times may vary during periods of high order volume, but we make every effort to dispatch all orders as quickly as possible.

Shipping Time & Delivery Estimates

Once your order has been processed and shipped, estimated delivery times generally range between 2 to 5 business days, depending on your location.

Delivery times are estimates and may be affected by factors outside of our control, including weather conditions, holidays, or carrier-related delays. Tracking information will be provided so you can monitor your shipment’s progress.

Shipping Costs

  • Orders over $100:
    Free standard shipping is automatically applied at checkout. No promo code required.
  • Orders under $100:
    A flat shipping fee of $8.28 applies.

All applicable shipping charges are clearly displayed during checkout.

Shipping Carriers

We partner with reliable and trusted shipping carriers to ensure safe and timely delivery of your orders. Most shipments are handled by USPS, though alternative carriers may be used when necessary.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details.
Please allow up to 24 hours for tracking information to become active after shipment.

Shipping Areas

At this time, TrueNorth Goods ships only within the United States.
International shipping is not currently available.

Customers outside the U.S. may choose to use a third-party freight forwarding service at their own discretion. Please note that delivery times, costs, and responsibility may vary when using such services.

Shipping Restrictions

Certain shipping limitations apply:

  • We do not ship to PO Boxes or military (APO/FPO) addresses
  • Orders shipped to remote or rural areas may experience longer delivery times
  • Some locations may have restricted access that affects delivery

Delivery Issues: Damaged or Lost Items

We take care in packaging every order, but shipping issues can occasionally occur.

  • Damaged Items:
    If your order arrives damaged, please contact us at contact@tngoods.shop within 7 days of delivery, including your order number and clear photos of the item and packaging. We will review the case and arrange a replacement or refund where appropriate.
  • Lost Items:
    If your order is marked as “delivered” but you have not received it, please contact us promptly. We will assist in filing a claim with the carrier and work toward a resolution.

Reports must be submitted within 7 days of the expected delivery date for us to investigate.

Handling Charges

TrueNorth Goods does not charge additional handling fees.
All prices shown at checkout include packaging and order preparation costs. We believe in transparent pricing—no hidden fees or surprises.

Returns & Exchanges

For information regarding returns or exchanges, please review our Refund & Returns Policy, which outlines eligibility requirements and procedures.

Contact Information